Maine Quality Counts podcast


Health Care
Health Care, Community Health Workers, SIM Initiative, Maine
Health Care, Patient-Centered Medical Come, Primary Care Practice, Primary Care Physicians, Practice Design
Behavioral Health, Health Homes, Health Care, Mental Health
Health Care, MaineCare, Medicaid, Maine, Chronic Pain, Pain Managment, Opioids
Health Care, Patient Centered Medical Home, Nurses, Webinar
Health Care, Public Health, Primary Care, Integration
Health, Health Care, Social Media, Twitter, Facebook, YouTube, Patient Engagement, Mayo Clinic, Center for Social Media
Health Care, Patient Centered Medical Home, Health Homes, opioid management
Patient Centered Medical Home, Primary Care, Practice Tranformation
Health Care, Patient Centered Medical Home, Patient and Family Advisory Councils
Shared Decision Making
primary care provider compensation
health care, health care prices, price transparency, Maine law, Maine Medical Association
Primary Care, Substance Abuse Treatment
chronic pain management
Health Care, Chronic Pain, Maine Chronic Pain Collaborative, Pain Management, Safe Prescribing
Patient Centered Medical Home, Behavioral Health, Behavior Change
Patient Centered Medical Home, Patient Advisors
Shared Decision Making, Patient Engagement, Mayo Clinic
Health Care, Patient Centered Medical Home, Patient Advisors
Health Care, Lean, Six Sigma, Practice Improvement
Health Care, Behavioral Health, Wellness, Primary Care, SAMHSA
Patient Centered Medical Home, Primary Care, Patient Portals
Health Care, Wellness, Motivation, Lifestyle Changes, Health
Health Care, Electronic Medical Records, Care Management, Medicaid Expansion, Medicaid Waiver
Chronic Pain, Health Care, Maine Chronic Pain Collaborative, Primary Care
Health Care, Accountable Care Organizations, Patient Centered Medical Homes
Patient Centered Medical Home, SBIRT, Substance Abuse Treatment
Health literacy, Patient-Provider Partnerships,P3,
Health Care, Peer Navigators, Primary Care, Chronic Conditions
Health Care, Chronic Pain, Pain Chronic Pain Collaborative, Pain Management, PDSA Cycle
Health Care, Health Care Quality Improvement, Quality Improvement Organization
Health Care, Patient-Centered Medical Home, Clinical Visit Summaries, Workflow
Health Care, Health Insurance, ACA, Affordable Care Act, Open Enrollment, Health Insurance Marketplace
Health Care, Medicare, Medicare Reporting, Physician Quality Reporting System, Value Based Modifier
Health Care, Risk Communication, Shared Decision Making, P3, Patient-Provider Partnership Pilots
Health Care, Chronic Disease
Health Care, Primary Care, Patient-Centered Medical Home, Health Home, Practice Reports
Health Care, Health Insurance, Value Based Insurance Design, Maine Health Management Coalition, Patient Centered Medical Home, H
Health Care, Implementation, Choosing Wisely, Shared Decision Making, P3, Patient-Provider Partnership Pilots
Health Care, Chronic Pain, Pain Management, Safe Prescribing, Maine Chronic Pain Collaborative
Health Care, Chronic Pain, Maine Chronic Pain Collaborative, Pain Management, Safe Prescribing, Patient Engagement
Health Care, Health Care Quality Improvement, Children's Health
Health Care, Chronic Conditions, Primary Care, Medicare
health care, patient engagement, p3, patient-provider partnership pilots, quality improvement
Health Care, Health Care Quality, PQRS, VBM, Medicare
Health, Health Care, Public Health, Primary Care
CDIC, diabetes, endocrinologist, chronic disease,, health care, patient self-management
Shared Decision Making, Patient Engagement, Health Care, patient-centered, patient-provider partnership
Health Care, Primary Care, Chronic Care Management, Medicare
Training, Presentations, QC 2015
Health, Health Care, Public Health, Primary Care, Rural Health
Health Care, Quality Improvement, LEAN, Operational Excellence
Health Care, Maine Health Access Foundation, Chronic Disease, Seniors, Aging in Place
Health Care, Predictive Analytics, Population Health
Health Care, Chronic Pain, Maine Chronic Pain Collaborative, Pain Management, Safe Prescribing, CPC2
Health, Health Care, Public Health, County Health Rankings
Health Care, Health, Primary Care, Chronic Pain, Opioids
Health Care, Health, ACA, Affordable Care Act, Health Care Reform, Health Insurance Marketplace, Medicare
Health, Health Care, Children's Health, Adverse Childhood Experiences, Resiliency
Health Care, Health, Health Insurance, Medicaid, MaineCare, CHIP, Marketplace, ACA
chronic disease improvement collaborative, CDIC, hypertension, blood pressure, community engagement
Health, Health Care, Veterans Health, Veterans Health Administration, Telehealth, Primary Care
Health, Health Care, Substance Use, Primary Care, SBIRT
Health Care, Primary Care, Patient-Centered Medical Home, Health Home, Process Improvement
Health Care, Patient-Centered Medical Home, PCMH, Primary Care, NCQA
Health, Health Care, Medical-Legal Partnerships, Social Determinants of Health
Health Care, Behavioral Health, Health Care Quality
Patient Centered Medical Home, Primary Care, Practice Tranformation, Care Transitions
Health Care, Quality Improvement, Behavioral Health, Pediatric and Adolescent Medicine
Health Care, Value-Based Insurance Design, Health Care Cost
Health Care, Community Health Workers, SIM Initiative, Maine, Primary Care
Health Care, Cardiovascular Disease, Medicare, Million Hearts
Health Care, Telehealth
Health Care, Core Metrics, Population Health, Health Outcomes
Health Care, Antimicrobial Stewardship Programs
CDIC, chronic disease improvement, diabetes, hypertension, quality improvement
Health Care, Patient-Centered Medical Home, PCMH, Primary Care, NCQA, Community Care Teams
Health Care, Patient-Centered Medical Home, PCMH, Primary Care, NCQA, Behavioral Health Homes
Health Care, Chronic Pain, Pain Management, Safe Prescribing, Maine Chronic Pain Collaborative, Tapering
Primary Care, Population Health, Health Care, Health Management
Patient Centered Medical Home, Primary Care, Practice Tranformation, Care Transitions, Readmissions
Health Care, HPV Prevention, HPV Vaccination
Health Care, Population Health, Health Funding
Health Care, Health Systems, Health Data, SHNAPP
Health Care, Primary Care, Practice Reports, MHMC
Health Care, Practice Transformation Network, Northern New England, PQRS, CMS, PTN
Health Care, Maine Health Data Organization, CompareMaine, Health Costs
Health Care, Partnerships to Improve Community Health, Food Security
health care, chronic pain, behavioral health, integrative medicine, social work
Health Care, Dementia, Early Detection
Health Care, Area Agencies on Aging, Communitiy Action Agencies
health care, chronic pain management, team-based care
Health Care, CARE Act
Health Care, Opiods, Accidental drug overdoses
Health Care, SASH, VT, Blueprint for Health
chronic pain collaborative, chronic pain, community resources, clinical resources, diversion alert
Health Care, Primary Care, Buprenorphine Treatment, Opioid Crisis
Health Care, Care Coordination, Predictive Analytics, Reduce Readmissions
Health Care, Medicare, Palliative Care, Advance Care Planning, Reimbursement Codes
Health Care, Accountable Care Organizations, Unified Community Collaboratives
Behavioral Health, Health Homes, Health Care, Mental Health,MaineCare,
health care, chronic pain, chronic pain collaborative, opioid, marijuana
Health Care, Geriatric Care, Older Adults
Health Care, Health Rankings, Health Improvement
Health Care, Community Approach, Special Populations, Trafficking Survivors
Chronic Pain, Health Care, Maine Chronic Pain Collaborative, Primary Care, neonatal abstinence syndrome, opioid dependence
Health Care, Opioids, Medication Assisted Treatment
Health Care, Opioid Prescribing Law, Opioid Crisis, Health Care Providers
Health Care, Community Health Options, Maine AAA's, Social Determinants
Health Care, NNE-PTN, MACRA, MIPS, Mingle Analytics
Healthcare, Choosing Wisely, antibiotics, low back pain, sleep,
Health Care, MACRA, MIPS, Maine's Health Care System, Maine's Health Care Communities, Quality Payment Program, Advanced Alterna
Patient Centered Medical Homes, Health Homes, Patient Experience
Health Care, Prescription Assistance Programs, MedAccess
Health Care, NNE-PTN, Medicare, QRUR
Health Care, Patient-Centered Medical Home, PCMH, Primary Care, NCQA, Community Care Teams, Behavioral Health Homes
Health Care, Health Care Professionals, Mindfulness, Stress Reduction, Build Resilience
Health Care, NNE-PTN, Resilience
HealthCare, Telehealth, Understanding, Funding, Implementing, Evolving Telehealth Technologies
Health Care, Employee, Health Programs, Diabetes Prevention
Health Care, Medicare, Quality Payment Program, QPP, MACRA, MIPS
patient-Centered Medical Home, Health Homes, Geriatrics, Wellness,
HealthCare, Maine Quality Counts, POLST, Treatment Choices
HealthCare, Maine Quality Counts, Collaborative Drug Therapy Management, CDTM, Practice Agreements
HealthCare, Maine Quality Counts, Opioid Use Disordere, Medication Assisted Treatment, MAT, Primary Care, Hub and Spoke
Health Care, Maine Quality Counts, MQC, Telemental Health, mental health treatment, behavioral health treatment, Northeast Tele
HealthCare, Maine Quality Counts, MQC, Opioid Dependence, Opioid Addiction, Screening, Assessment, Diagnosis
HealthCare, Adverse Childhood Experience, ACE's, trauma, Trauma-Informed System of Care
HealthCare, Maine Quality Counts, MQC, Obesity Treatment, Algorithms for Care
HealthCare, Maine Quality Counts, MQC, Morphine Milligram Equivalents, MMEs MME Calculator, Maine's Opioid Prescribing Law, Opio
HealthCare, Maine Quality Counts, MQC, MA Career Laddering, Quality Care, Quality Care Teams, Medical Assistants
HealthCare, HealthCare Policy, Trump Administraton, Implications
HealthCare, Maine Quality Counts, MQC, Naloxone, Opioid Use Disorder, Overdose Education
Health Care, Behavioral Health, Primary Care, Integration, Collaborative Care, Coding







September 2015
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  • Identify and discuss diagnostic and therapeutic interventions relevant to patients with diabetes 
  • Identify team-based interventions and strategies to facilitate patient self-management 
  • Review referral requirements of National Diabetes Prevention Program (National DPP) & Everyone with Diabetes Counts 

  • Review aggregate practice data and identify quality improvement strategies
  • Identify practice teams' successes and barriers to improvement 

Guest speakers, Doreen McKenna, RN, Regional Manager, ACO Activites at EMHS and Kim Gardner, LPN, CPC, Quality Improvement Director, Maine Quality Counts discussed specific strategies, tools, and techniques to perform telephonic outreach within 48 hours of patient discharge from hospital or acute care setting; identified scripts/templates use by staff to conduct telephonic outreach; and Explored ways that team members can work to top of licensure to deliver timely telephonic outreach; learn useful algorithms for staff to triage calls when necessary

Northeast Telehealth Resource Center (NETRC) takes a deeper dive into telehealth in Maine, exploring the current policy and payment landscape as well as highlighting key components of telehealth programs' services. 

Telehealth - the use of telecommunications technologies to deliver clinical care and educational resources - continues to gain momentum as we transition further toward value-based care. Listen to learn how to harness the power of telehealth in Maine.

Direct download: Telehealth_in_Maine__12.15.15-Audio.m4a
Category:Health Care, Telehealth -- posted at: 1:39pm EDT

By participating in this webinar, participants will be able to:
  • Demonstrate how to bring together skill sets and various perspectives to implement a cohesive interdisciplinary approach to chronic pain treatment

  • Understand the complexity of pain by identifying multiple causes and multiple interventions based on the physical, biochemical, psychological, social and spiritual aspects of pain

During the December 8th monthly webinar, we discussed the many successes of BHHOs within the 10 Core Expectations.

EMHS has launched an effort to improve the health of Mainers bringing together dozens of health care and community organizations to implement evidence-based strategies to improve health and reduce chronic disease.

Listen to this webinar to learn what practical steps the partners are taking to increase access to healthy food through food pantries, to strengthen the food security network, and to establish referral pathways between healthcare providers and community supports.

An Introduction to CareMaine, Maine Health Data Organization's Recently-Launched Healthcare Cost & Quality Reporting Website that allows consumers to compare cost and quality of more than 200 medical procedures at more than 170 medical facilities in Maine.

The introductory webinar covers the purpose of the Northern New England Practice Transformation Network, benefits of participating, eligibility requirements, and how to register to participate.

Listen to this webinar to hear from the Network's leaders.

Sharon Bearor, RN, BSN, HealthInfoNet Clinical Coordinator and Rhonda Selvin, APRN, Medical Director, Maine Quality Counts, delved into identifying ways to maximize the use of HealthInfoNet Notification Function and ways to implement notifications into practice workflows.  



Direct download: PCMH_HH_Webinar_November_18_2015.mp3
Category:general -- posted at: 11:22am EDT

The Maine Health Management Coalition has been sending all primary care practices detailed reports comparing their cost and quality metrics to state benchmarks. What can practices learn from these reports? What transformation efforts can they undertake to better meet benchmarks? MHMC’s Tim Hannan, Peter Flotten and Laura Brann answer these and other questions during this important webinar for primary care practice teams.

The BHH monthly webinar held on November 10th featured Kathy Cummings, RN, MA, Project Manager for the Institute for Clinical Improvement, with highlights from the RARE Collaborative: Mental Health Care Transitions, a yearlong learning collaborative for organizations with inpatient mental health units.

The Reducing Avoidable Readmissions Effectively (RARE) Collaborative out of Minnesota calls upon hospitals and their partners along the care continuum to focus on five key areas known to improve care and thereby reduce avoidable hospital readmissions. The issues that influence avoidable readmissions are many and complex. Improvement work needs to be done in each care setting and across care settings to make an impact.

We hope you found this webinar helpful in building strategies to reduce readmissions, and improve your patients transition into post-acute care.   

For additional information about RARE, click here


Direct download: BHH11_10_15-Audio.mp3
Category:Behavioral Health, Health Homes, Health Care, Mental Health -- posted at: 9:14am EDT

An innovative collaboration between health systems, the State and other health stakeholders has created the Shared Health Needs Assessment and Planning Process (SHNAPP), a process of collecting statewide health data and defining shared health outcome goals to inform and align health improvement plans.The initial data are in. Now is the time to look at the data and define goals.

Direct download: Recording_SHNAPP.mp3
Category:Health Care, Health Systems, Health Data, SHNAPP -- posted at: 1:21pm EDT

Maine primary care providers are participating in an exciting new telemedicine network that facilitates consults with specialists using a HIPAA-compliant electronic communication system. 

Join this webinar to hear lessons learned from the developer of the New England eConsult Network and Maine's participating primary care practice network.

Direct download: Telemedicine_that_Works.mp3
Category:Health Care, Telehealth -- posted at: 1:20pm EDT

Today's webinar Reviewed some highlights taken from the October 2, 2015 Learning Session and what practices identified as the most helpful and challenging processes in improving care transitions and reducing avoidable readmissions work.  We Drilled down into work flow using our expert’s recommendations and practice stories

Join QC's Executive Director Lisa Letourneau for a discussion with Jim Hester, co-architect of a promising and exciting new financial model for population health that uses "integrator organizations" to roll out a balanced portfolio of short-, mid- and long-term interventions.

Direct download: 10_27_webinar_audio_recording.m4a
Category:Health Care, Population Health, Health Funding -- posted at: 3:05pm EDT

In Maine, only 45.8% of girls and 17.6% of boys between the ages of 13 and 17 received all three doses of the Human Papillomavirus (HPV) vaccination, according to the 2013 National Immunization Survey for Teens. These percentages fall far short of the Healthy People 2020 goal of 80% HPV vaccine coverage for boys and girls. Join this webinar to learn what you can do to help increase the rate of HPV vaccination

Reducing Readmissions: 5 Strategies to Effectively Collaborate Across the Continuum

•Understand specific issues contributing to re-admissions for varying patient populations, including Medicaid and Medicare
•Highlight key learnings and best practices to leverage the assets of the primary care team and community- based teams
•Identify aligned opportunities for primary care practices, hospitals, Community Care Teams, and Behavioral Health Homes to reduce readmissions and improve care transitions

Reducing Readmissions: A Focused Quality Improvement Project for Patient Centered Medical Home & Health Home Practices

In this month's Behavioral Health Learning Collaborative monthly webinar Julie Shackley, RN, MSN, President and CEO of Androscoggin Home Care and Hospice shared highlights from their Hospital to Home pilot with CMMC (Central Maine Medical Center), including some pilot results, readmission rates and needs identified during hospital to home visits. Dr. Tom Sneed, Medical Director from Tri-County Mental Health Services also joined in to highlight how his behavioral health team is looking to partner with Androscoggin Home Health (a local Community Care Team-CCT) to support their clients needs. This information will also help Behavioral Health Home Organizations identify strategies to support their clients in appropriately use of the Emergency Room.

Listen to this webinar to learn:

  • The role primary care plays in population health
  • How strengthening clinical-community links promotes coordinated care, improves patient access to care, and promotes healthy behavior
  • How to build capacity for evidence-based intervention programs in the community
  • How to use data to support population health management and drive decision-making in health care systems and community partner organizations

  • Identify circumstances when it may be appropriate to provide patients experiencing severe pain with opioid therapy.
  • Recognize the risks associated with both short-term and extended-release opioid pills, the need to follow “safety first” precautions from the outset and to monitor closely the patient’s response.
  • Identify specific expectations that will be discussed with the patient and spelled out in the formal patient agreement with the practice, along with consequences for non-compliance.
  • Summarize ways to determine which patients are the primary candidates to be weaned from opioids.
  • Tabulate dosages of various opioids into morphine equivalents for comparison purposes.
  • Determine the elements of the tapering plan for each chosen patient and how to script the conversation that needs to occur with individual patients. 
  • Use a tapering tool to plan the appropriate steps in the patient’s withdrawal over a given period of time. 

Listen to this webinar to prepare for Open Enrollment for 2016 Health Insurance Marketplace coverage, which runs from November 1, 2015 through January 31, 2016.

"Deep Dive" into several key areas and opportunities to improve care transitions and help patients and families reduce their risk of an avoidable readmission.  We reviewed key steps and strategies to decreasing readmissions and improving care transitions, as outlined in the Primary Care Roadmap for Change and heard from primary care practices who have found success in reducing readmission and improving true patient-centered care. 

Patients with complex conditions are often at high risk of being seen in the ED and admitted or readmitted to an inpatient care setting.  As part of the Patient Centered Medical Home/Health Home team, Community Care Teams (CCTs) play a vital role in promoting safe transitions of care and decreasing the burden of ED visits and readmissions to patients, caregivers, and the health care system.  

Learn how practices can effectively integrate CDIC tools and concepts.  Participants of this webinar will be able to:

  • Understand the overarching goals and objectives of CDIC
  • Identify key components of the Model for Improvement as it relates to CDIC (e.g., data & evaluation measures, key drivers of change, testing change using PDSA)
  • Understand how community linkages may be used to prevent and manage hypertension and diabetes


Listen to this webinar to learn the ABCs of Antimicrobial Stewardship Programs. Hear from representatives from Penobscot Community Health Care, Eastern Maine Medical Center, and St. Joseph Hospital 

Direct download: The_ABCs_of_ASPs.mp3
Category:Health Care, Antimicrobial Stewardship Programs -- posted at: 2:01pm EDT

Please join us for the Chronic Pain Collaborative 2 (CPC2) webinar on the Functional Assessment in Chronic Pain with Dr. Bennet Davis of the Integrative Pain Center of Arizona and Dr. Donald Medd of Maine Medical Partners Westbrook Internal Medicine.

  • Describe functional assessment and how it can be a beneficial added dimension to the management of a patient with chronic pain.
  • Identify examples of functional assessment tools and how they can be incorporated into the site team's work flow.
  • Determine how additional practice and community resources (e.g. behavioral counseling, physical therapy, occupational therapy, etc.) can be brought into the mix to increase a patient's functional ability and well-being.
  • Identify how functional assessment is utilized by providers and other team members in one Chronic Pain Collaborative site, as well as how information is stored in a patient's EMR. 
  • Discuss how interdisciplinary care teams are effective in improving outcomes and costs of patient care.

What measures will help us understand what it means to achieve better health and well-being for Americans? The Institute of Medicine (IOM) recently convened a committee of leaders in health and health care. Listen to this webinar to learn more about the IOM report, and its recommendations for a set of core metrics to measure the progress on improving both health care and health.


When a patient in Maine gets referred to a specialist, it often means a long drive and the disruption and expense that goes with it.

Telehealth - delivering care through means other than an in-person, face-to-face visit - can relieve some of the burden on patients, allowing them to receive the care they need closer to home. And Medicare, Medicaid, and private insurers pay for many telehealth services at the same rate as in-person services.

Listen to this webinar to learn more about telehealth in Maine from the Northeast Telehealth Resource Center (NETRC), which is funded by HRSA to provide no-cost technical assistance to practices and providers to develop, implement, and expand telehealth services.

We will discuss:

  • Types of telehealth
  • Reimbursement policies in Maine
  • First steps to develop a telehealth program
  • No-cost resources available to you to help build or sustain a telehealth program
Direct download: Telehealth_in_Maine.mp3
Category:Health Care, Telehealth -- posted at: 2:14pm EDT

The new CMS Million Hearts® Cardiovascular Disease (CVD) Risk Reduction Model will provide payment to participating practices to calculate CVD risk for eligible Medicare patients and to develop and implement care plans for those at highest risk.

Direct download: Hurford_BHH_keynote.mp3
Category:general -- posted at: 2:07pm EDT

The BHH August webinar focuses on strategies for health integration.  BHHO Team members Angela Fileccia, Director of Care Management, Penobscot Community Health Center, and Melissa Tremblay, Clinical Manager and Amy Lafontaine, Integrated Team Manager from Tri-County Mental Health Services shared highlights from their participation in a re4view of best practices for integrated care highlighted in A Guidebook of Professional Practices for Behavioral Health and Primary Care: Observations from Exemplary Sites, published by the Agency for Healthcare Research and Quality (AHRQ).

Join this webinar to learn how CHWs can help primary care practice teams better serve at-risk populations. Presenters from Spectrum Generations and MaineGeneral Prevention Center will discuss how CHWs are helping health care providers manage chronic disease, increase preventive screenings, improve patient experiences and promote appropriate use of health care resources.

Join this webinar to learn the latest on efforts to improve health care affordability and hear updates on Value-Based Insurance Design in Maine.

Listen to this webinar to learn how your practice or school-based health center can gain access to nine months of pediatric and adolescent behavioral health technical assistance at no cost from faculty at the Weitzman Institute through Project ECHO, an innovative video conferencing-based clinical learning platform. Time commitment will be approximately 4.5 hours per month and MOC credit will be available. This exciting quality improvement opportunity begins in September – learn content details and how to apply during this webinar with Maine Quality Counts and Weitzman Institute leaders.

Dr. Ned Claxton and QI Specialist Deb Silberstein discussed best practices and strategies on decreasing readmissions.

As integration of behavioral and physical health care picks up momentum, understanding behavioral health cost and quality measures becomes increasingly important. Learn about domains of quality in behavioral health, public reporting made available in January 2015, plans for additional public reporting, and the Behavioral Healthcare Cost Workgroup.


The focus of the July 14, 2015 Behavioral Health Homes Learning Collaborative monthly webinar, Building a Successful Team for Quality Improvement, was forming the right QI team, develop leadership, and aligning teams to achieve QI goals.

Liz Miller, BHH Project Manager, and Mary Beyer, BHH Quality Improvement Specialist, welcomed Sue Butts-Dion, Quality Counts' Quality Improvement Consultant on the panel for this webinar. Sue Butts-Dion serves as Improvement Specialist/Advisor for Maine Quality Counts for Kids, the Institute for Healthcare Improvement and the National Institute for Children's Healthcare Quality. 

Our presenters delved into the roles of a team, what is it that distinguishes a collection of people from a team, stages of team development, processes for successful changes, tools for Forming, Storming, Norming, Performing and Adjourning, and how the BHH Learning Collaborative can assist BHHO with core expectations and their QI projects.

Focus Area: Core Standard #1 Demonstrated Leadership, #2 Team Based Approach to Care and #9 Commitment to Waste Reduction.


Direct download: BHH_Webinar_714.mp3
Category:Behavioral Health, Health Homes, Health Care, Mental Health -- posted at: 9:35am EDT

When a legal problem gets in the way of a patient's health, there's not much a provider can do on his or her own. That's why more than 280 hospitals and health centers in 38 states are partnering with civil legal aid lawyers to help resolve patient's legal issues - and to reform policies that are having a negative impact on individual and community health.

Watch this webinar to learn about the medical-legal partnership approach from the National Center for Medical-Legal Partnership at the Milken Institute School of Public Health at the George Washington University.

Please join us for the Chronic Pain Collaborative 2 (CPC2) webinar, "Implementing and Interpreting Urine Toxicology Screening in the Clinic."  During the webinar, Dr. Alane O'Connor of Maine-Dartmouth Family Medicine, will discuss the implementation of urine drug screening in the clinic; Dr. Kevin Cowell with DFD Russell Medical Center will discuss the incorporation of screening scores into treatment plans; and Noah Nesin, MD, FAAFP, Chief Quality Officer with Penobscot Community Health Center will discuss ways to talking with patients about chronic pain management.
  • Identify the importance of establishing a standard urine testing procedure that is part of the patient treatment agreement.
  • Recognize that urine drug testing is one objective patient management tool, but it alone cannot be used to diagnose a drug use problem. 
  • Describe how to set appropriate expectations for staff.  
  • Construct appropriate scripts for providers/staff to enter into difficult conversations with patients about their opioid use, the risks attached, and the need to taper their usage in favor of other forms of pain management.
  • Use risk assessment tools to predict possible opioid abuse in chronic pain patients.
  • Determine how to incorporate scores into a patient's treatment plan as an indicator for risk stratification. 

Whether you’ve never sought recognition before or want to achieve re-recognition under the 2014 NCQA PCMH standards, this webinar is a great first step.

Maine Quality Counts is currently recruiting practices to participate in a Chronic Disease Improvement Collaborative.  Learn about this exciting opportunity.

Learn how you can design your primary care team to improve patient experience, increase staff satisfaction, increase health care quality, and meet financial goals.

Participants of the webinar will be able to:

  • Identify 3 TeamSTEPPS tools that may be used to lead practice teams
  • Discuss the benefits of assigning roles, establishing expectations and anticipating outcomes in improving patient care
  • Describe an example of a site team approach for delegation of responsibilities in managing chronic pain patients
  • Determine steps to select priority candidates for opioid tapering, as well as an approach to encourage patient engagement in treatment plan
  • Recognize how a site team determined its starting position and set goals for its participation in the Chronic Pain Collaborative 1
  • Identify steps that may be taken to build teamwork and deliver results on established project goals 

Welcome to the Behavioral Health Homes Learning Collaborative June Webinar.  Today's topic, Care Without Walls-Stories from the Field, will focus on BHH Core Expectations #2 and #8 - Connections to Community & Social Services. 

In a time of healthcare transformation, the health care team is expanding to include roles such as Peer/Family Support Specialists, Community Health Workers, and Community Care Teams.  In this webinar our guests, Barbara Ginley, Project Director for the Community Health Worker Initiative, and Helena Peterson, Senior Program Manager, Community Care Teams at Maine Quality Counts, will discuss operating as a non-traditional team and how team members can leverage their role and community resources for improved outcomes for the people they are serving.

Direct download: BHH_June_9.mp3
Category:Behavioral Health, Health Homes, Health Care, Mental Health -- posted at: 7:49am EDT

Screening, Brief Intervention, and Referral to Treatment, or SBIRT, is one tool to expand the link between primary care and public health and shift the frame from individual patients to populations.

Listen to this webinar to learn:
  • How early intervention can curb the negative effects of substance use
  • How communities and health care providers can collaborate to prevent substance use
  • Best practices for implementing SBIRT

Listen to this webinar to learn about the Maine VA Healthcare system and join a discussion about how VA providers use technology and teamwork to deliver high-quality, coordinated, patient-centered care to veterans across the state.

On May 27 we heared from leaders in primary care and behavioral health about the importance of and exciting opportunity to strengthen collaboration between primary care and behavioral health through the MaineCare Behavioral Health Homes initiative.  Leaders from both fields, including Noah Nesin, MD, FAAFP, Catherine Ryder, LCPC, ACS, and several others discussed the value of these partnerships to both care teams and patients as well as strategies to develop or strengthen such partnerships moving forward.

Chronic Disease Improvement Collaborative Webinar

Presented by Dr. Rudolph Fedrizzi

Dr. Fedrizzi is Director of Community Health Clinical Integration at Cheshire Medical Center/Dartmouth-Hitchcock Keene in southwestern New Hampshire.  He graduated from St. Lawrence University with a BS in Biology and received his medical degree from Washington University in St. Louis.  He then completed his residency training in Obstetrics and Gynecology at Vanderbilt University.  For 16 years he was in private practice as a board-certified OB-GYN.  He now works to advance opportunities for public health and medical care integration.  One of his principle efforts is promoting community and provider engagement for Cheshire county, NH's Healthiest Community Initiative, Healthy Monadnock 2020. 

Many Maine families are juggling multiple kinds of health insurance coverage. Some family members may have coverage through a new federal Marketplace plan, while others may be newly-enrolled in MaineCare coverage. Listen to this webinar to learn how these programs work together.

Please join us for the Chronic Pain Collaborative 2 (CPC2) webinar, "Setting Standards of Care."  During the webinar, Gordon Smith, Esq., will provide an overview of the Board of Licensure in Medicine (BOLIM) Chapter 21 regulations; Dr. Dora Anne Mills will discuss Interdisciplinary Care in Primary Care; Dr. Elisabeth Fowlie-Mock will offer an introduction to academic detailing through Maine Independent Clinical Information Services (MICIS); Sue Butts-Dion will review the Model for Improvement; and Rachel Crowe, RN and Jennifer McCarthy, M.Ed, MS, LCPC, participants of CPC1 from Sacopee Valley Health Center, will provide their perspectives on getting started in chronic pain management.  

Join this webinar to learn about Adverse Childhood Experiences (ACEs), and their impact on child health; long-term effects on health and well-being; how early intervention can improve health outcomes for individuals and communities; resources for resiliency-building

At the five year anniversary of the Patient Protection and Affordable Care Act, we will look at the impact, successes and challenges of the ACA.

As requests for primary care services increase, practice teams are tasked with finding equilibrium between meeting patient demand and providing quality care.  On Wednesday, April 22 we explored ways practice teams can provide meaningful, patient-centered quality care that matches demand for these services in a practical way that leaves both patients and primary care teams happier and healthier.

Direct download: PCMH_HH_Webinar_April_22_2015.mp3
Category:general -- posted at: 9:05am EDT

Participants in the Maine Chronic Pain Collaborative found that the patient-provider relationship, patient agreements and compliance, functional assessments and a focus on patients' quality of life are keys to improving care and increasing safety for patients with chronic pain.

This Behavioral Health Homes Webinar aired April 14, 2015.  

This webinar reviewed the BHH Community Forums successes and materials BHH providers can use to engage their BHH population. We also heard from BHH providers who have worked to involve and engage their BHH members in improving care.  
Listen to this webinar to hear about these programs and learn about opportunities for your BHH teams to connect and involve members in your services.   
Direct download: BHHLC4_14_15audioonly.mp3
Category:general -- posted at: 2:17pm EDT

Listen to this webinar to learn about Maine's 2015 County Health Rankings data, what they mean, and how to move from data to action.

Predictive analytics is nothing new, but predictive analytics based on real-time, standardized clinical data from a statewide HIE is brand new. Get a peek under the hood of this new and unique service and hear feedback from clinical users in Maine.

Practice teams and Community Care Team representatives joined together on March 25 for an interactive webinar to explore what effective care management looks like in primary care and how practice teams do this work. 

Direct download: PCMH_HH_Webinar_March_25_2015.mp3
Category:general -- posted at: 11:03am EDT

Listen to this webinar to learn about what works to keep chronic disease sufferers home and ideas on how health care systems can partner in this work.

This Behavioral Health Homes Webinar aired on Tuesday, March 10th.

This episode spotlights two health promotion programs in Maine. The first, Let's Go, is a statewide child obesity prevention program with a goal to increase physical activity and healthy eating for children. Also on the agenda is Maine's National Diabetes Prevention Program (National DPP), which encourages collaboration among health care settings and community stakeholders to prevent or delay the onset of Type 2 diabetes.

Listen to the recording of this webinar to hear about these programs and learn about opportunities for your BHH teams to connect to these health resources to promote health for your BHH clients! 

Direct download: BHH_3_10.mp3
Category:Behavioral Health, Health Homes, Health Care, Mental Health -- posted at: 12:04am EDT

Listen to this webinar to learn about:

  • diagnosing dementia    
  • identifying and treating cognitive and mood symptoms associated with dementia
  • local behavioral health resources for seniors, their families and caregivers
Direct download: Dementia_in_Maine.mp3
Category:general -- posted at: 1:49pm EDT

Discussion led by Neil Korsen, MD, MSc, Lisa Ryan, DO and Cari Balbo, MPP focused on moving toward sustainability through lesson learned with a particular emphasis on discussing the upcoming Learning Session on March 19 and reviewing the report template for the P3 Pilot project.

Practices that have successfully implemented these requirement screenings have benefited from assistance through the Developmental Screening initiative, the SBIRT Learning Collaborative, and technical support from content experts as well as sharing of best practices from other practice teams.

Practices joined experts from these initiatives on February 25 and explored methods and best practices for effectively implementing these screenings in practice workflow.  Attendees learned about ways that different practices have implemented the screening process and identified ways for implementation in their own practice setting.

Join this webinar to learn about key elements of Operational Excellence and Lean Daily Management in both clinical and non-clinical health care settings.

Join this webinar to hear from 5 co-authors of "Community-Wide Cardiovascular Disease Prevention Programs and Health Outcomes in a Rural County, 1970-2010," published in the January issue of the Journal of the American Medical Association, and also the subject of the editorial feature.

We will review the Physician Quality Reporting System (the pathway to the Value-Based Modifier Program) and the VM program, and provide resources to assist physicians in understanding the necessary steps to take to participate in the VM program, and avoid future payment adjustments.

A training for presenters of QC 2015 breakout sessions that covers effective use of slideware and maximizing participant interaction during buzz sessions, fish bowls and world cafes.

Direct download: QC_2015_Breakout_Session_Presenter_Training.mp3
Category:Training, Presentations, QC 2015 -- posted at: 1:13pm EDT

A pioneer of modern patient-centered care, Dr. Ejnes discusses how implementing a patient-centered model of care years ago at his Rhode Island practice has made him into what many believe is an endangered species: a happy doctor. Ejnes reflects on the challenges as well as the triumphs in front of an audience of primary care providers who are participating in Maine's Patient Centered Medical Home initiative and the MaineCare Health Home initiative. Recorded on February 5, 2015.

The Centers for Medicare & Medicaid (CMS) recently finalized a new "Chronic Care Management" payment code. Listen to this webinar to learn about what this new payment code means for your practice.

Join us for a discussion on building patient and family engagement.  Learn key behaviors necessary for share-decision making and an intervention to increase patient-centered communication.

Every January, we often find ourselves setting goals for personal and/or professional improvement.  And every year, many of those goals remain unmet.  Do you ever wonder why?   What keeps us from making the necessary changes to transform our work and find joy in what we do?  What steps can we take to overcome those barriers to provide better care for ourselves and our patients?  We kicked off the new year with a captivating discussion with guest speaker, Jane Taylor, about the language of resolutions and learned how the way we talk can stand in the way of change and transformation both personally and professionally. 

A specialist-led discussion with endocrinologist, Dr. John Devlin, for medical providers around Maine who are participants of the Chronic Disease Improvement Collaborative. Topics discussed include diagnostic and therapeutic interventions relevant to patients with diabetes, such as team-based interventions and strategies to facilitate patient self-management with patients with diabetes and strategies to address risk stratification and population health management with patients with diabetes.

At QC 2015, our annual conference on Wed, April 1, we will highlight the differences between delivering health care and promoting the wider goal of health for individuals and our communities. We will launch this discussion with a new, year-long webinar series dedicated to this theme and highlighting the differences between getting more health care, and delivering better health.
Presenters: Lisa Letourneau and Dora Anne Mills

This webinar discussed the Quality Improvement Project Template developed by MaineCare staff and consultants.  In the webinar MaineCare will addressed it's expectations for BHH teams to develop a Quality Improvement Project to meet BHH Core Standard 9. Commitment to Reducing Waste, Unecessary Healthcare Spending, and Improving Cost-Effective Use of Healthcare Services

During this webinar, we review Physician Quality Reporting System (PQRS), 2014 reporting options, and the 2015 PQRS Final Rule Changes.

Enaging patients in care an a Quality Improvement overview