Wed, 16 December 2015
PCMH/HH 12_16_15 Webinar "The Critical Link: Telephonic Outreach to Patients within 48 Hours of Discharge"
Guest speakers, Doreen McKenna, RN, Regional Manager, ACO Activites at EMHS and Kim Gardner, LPN, CPC, Quality Improvement Director, Maine Quality Counts discussed specific strategies, tools, and techniques to perform telephonic outreach within 48 hours of patient discharge from hospital or acute care setting; identified scripts/templates use by staff to conduct telephonic outreach; and Explored ways that team members can work to top of licensure to deliver timely telephonic outreach; learn useful algorithms for staff to triage calls when necessary
Direct download: PCMH_HH_Webinar_12_16_15.mp3
Category:Patient Centered Medical Home, Primary Care, Practice Tranformation, Care Transitions -- posted at: 1:17pm EDT
Thu, 23 July 2015
Dr. Ned Claxton and QI Specialist Deb Silberstein discussed best practices and strategies on decreasing readmissions.
Direct download: PCMH_HH_Webinar_July_22_2015.mp3
Category:Patient Centered Medical Home, Primary Care, Practice Tranformation, Care Transitions -- posted at: 12:45pm EDT